Privacy Policy

How we collect, use, and protect your information.

Last updated: June 3, 2026

This Privacy Policy explains how Synergy Service ("we," "us," or "our") handles information you provide when you visit our website or request appliance repair service. By using our website or contacting us, you agree to the practices described below.

Information We Collect

We collect the information you give us directly when you fill out our contact form or call us, including:

  • Your name
  • Your email address
  • Your phone number
  • The appliance or service you need help with
  • The description of the issue you provide
  • Your preferred contact method

When you browse the site, our servers also record standard technical information such as your IP address, browser type, and the pages you visit. This data helps us keep the site secure and working correctly.

How We Use Your Information

We use the information you provide to:

  • Respond to your request and schedule your repair
  • Contact you about your appointment or a quote
  • Provide and improve our services
  • Keep records of the work we perform
  • Comply with our legal obligations

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

How We Share Your Information

We share your information only when it is needed to run our business or as required by law. This may include:

  • Service providers that help us operate our website, manage customer requests, and send email on our behalf
  • Professional advisors such as our accountant or attorney when reasonably necessary
  • Government authorities when required by law or to protect our legal rights

These providers are only permitted to use your information to perform services for us.

Cookies and Tracking

Our website uses a small number of strictly necessary cookies that may be set by our web framework, including a security token to protect form submissions. We also store your light or dark display preference locally in your browser.

We use Google Analytics to understand how visitors find and use our website. Google Analytics sets cookies and collects information such as your IP address, device and browser type, and the pages you view. We use this information only to measure traffic and improve the site. You can read more in Google's Privacy Policy, and you can prevent Google Analytics from using your data by installing the Google Analytics Opt-out Browser Add-on.

We do not use cookies for advertising or to track you across other websites.

Data Retention

We keep your information for as long as needed to provide service, maintain our business records, and meet legal requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act gives you the right to:

  • Know what personal information we collect and how we use it
  • Request a copy of the personal information we hold about you
  • Request that we correct inaccurate personal information
  • Request that we delete your personal information, subject to legal exceptions
  • Not be discriminated against for exercising your privacy rights

We do not sell or share your personal information, so there is no need to opt out of a sale. To exercise any of these rights, contact us using the details below. We will verify your request before acting on it.

Data Security

We take reasonable measures to protect your information from loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

Third-Party Links

Our website may link to other websites that we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of the website after a change means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: